Shipping policy

We work with trusted third-party couriers to deliver your order safely and on time.

Orders are typically dispatched within 1-2 working days once payment has cleared.

You will receive confirmation when your order has left our warehouse.

By law, we remain responsible for your goods until they are delivered to you.

Once the courier confirms delivery at the address provided at checkout, responsibility passes to you.

We are not responsible for parcels lost, delayed, or damaged due to incorrect or incomplete delivery information provided by the customer.

Where possible, we will provide tracking details so you can follow your order.

If your order is delayed or goes missing in transit, we will contact the courier on your behalf and support you in resolving the issue.

If a delivery is marked as completed but you have not received it, you should notify us within 7 days so we can investigate with the courier.

If your parcel arrives damaged, please notify us within 3 days with photos of the packaging and product.

If an item is missing, please contact us within 3 days of receipt and we will investigate.

This policy does not affect your statutory rights. As a UK consumer, you are entitled to goods that are:

of satisfactory quality, fit for purpose, and, as described.

If your goods do not meet these standards, please contact us at sales@taurustape.co.uk so we can put things right.

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